Privacy Policy, GDPR & Cookies

Felthorpe Lawnmowers, Church Ln, Felthorpe, Norwich NR10 4DP

What data do we collect from you?

When inputting your information on our website, we collect the following information from you:

  • First Name
  • Last Name
  • Company Name
  • Country You Reside
  • Street Address
  • Town / City
  • Postcode
  • Phone Number (Optional)
  • Email Address
  • Order Notes of information that you submit
  • The method you opted to pay, for example (Credit or Debit Card Payment, Paypal).

We collect this data to process your order and deliver your product to you at the address specified; this allows us to produce your receipt and use the information to track your parcel. We will also collect your email address to use for future communications for offers and special sales. You can opt-out of this newsletter communication at any point by clicking here to opt-out and remove yourself from any future email newsletter correspondence.

Your account & data.

We hold your data on a My SQL database server, which is protected by HTTPS. Your data is stored on our MySQL database server indefinitely. Why do we keep this information? We retain this information for tracking historical orders of all of our customers. We can revert to any online order you have made with us by searching our MySQL database and locating your purchase information.

How to access your account

To access your data/account, please click here.

To delete your data/account and remove all records from our MySQL Database, please click here to log into your account. Once logged into your account, please select the large red box which says “delete account“. Your information will be permanently removed. Once this has been removed, we may not locate your details for future correspondence to orders you have made.

We do not share any of your data with a 3rd party. We take your data and the protection of your data seriously and use your data only for purposes to benefit you (our customer) with regular updates of our business.

Analytical data tracking

Like millions of websites across the world, we rely on a tracking system to understand users’ behaviours on our website. This allows us to improve a whole host of features on our website, delivering the very best content to our users & customers. Our tracking system is provided by Google Analytics, the most well-known and used tracking system globally. Google Analytics GDPR compliance and general information regarding how it tracks information can be found by click here.

Social media data

We use social media platforms API’s to allow us to post content to them. Your data is never passed to any 3rd party, which includes social media. We use Facebook & Twitter.

Payment handling

We use Stripe & Paypal to collect payments. Both Sagepay & Paypal are 3rd party companies involved in taking payments from you, the customer. We use Secure Socket Layered (SSL) Encryption to pass details from our MySQL database (Website) to either Paypal or Sagepay. This information, whilst being transferred, is encrypted. The information passed to Paypal or Sagepay will not be used by them in any form other than to collect payment from the information you have given.

Paypal & Sagepay are two of the largest online payment gateways in the world. Please read each of their GDPR compliance & privacy policy information by click here for PayPal and Stripe.

Breach notification

Under the GDPR, if our website experiences a data breach, we are required to notify you immediately by email if you have been affected by the breach. A notification will be sent within 72 hours.

This occurs when personal information is passed to:

  • an unauthorised data processor or subcontractor
  • a non-GDPR compliant body
  • a third party without the knowledge of the data subject
  • a hacker

If you have any problems, questions or require support with our GDPR, then please contact our Data Protection Officer –  info@felthorpelawnmowers.co.uk.

All personal information that you provide is kept following the provisions of UK data protection laws. In no way will information be exploited within our trusted company, and databases will never be sold or any information given to us is solely for our benefit. This includes all information gathered, whether by email or postal addresses.

We use the information that we collect about you to process orders and to provide a greater, more personalised shopping experience. When you register, we need to know your name, email address and delivery address as this information is used every time you order.

We also require a telephone number as we need this in case there is a problem with your order. Please note: as occasionally required we may give your number to our courier in case there is a problem with your delivery. Any such information is subsequentially discarded.

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use these to do a number of things; for instance, to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, provide mechanisms for online shopping, and enable traffic monitoring. We also use cookies to save your password so that you don’t have to re-enter it every time you visit our site.

Non-registered visitors to the site are sent anonymous cookies to track their browsing patterns and build up a demographic profile.

Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.

You can usually change your browser so that it will not accept cookies.

Changes to the privacy policy

We keep our privacy policy under regular review, and we will place any updates on this webpage. This privacy policy was last updated on 19th April 2021.